FAQs
FAQs
How can I contact Lada?
You can contact us at info@ladaluxe.com. Our customer support team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
Our products are shipped from Hong Kong through our international fulfillment partners.
Can I change or cancel my order?
We aim to process orders as quickly as possible.
If you need to change or cancel your order, please contact us within 12 hours of placing it.
Requests made after this time may not be possible once the order has been processed.
What payment methods do you accept?
We accept the following secure payment methods:
- PayPal
- Credit & Debit Cards (Visa, Mastercard, American Express, Maestro, Discover, JCB, Diners Club)
All payments are processed securely.
When will my order be processed?
Orders are processed within 1–3 business days (Monday to Friday).
Please allow additional processing time during holidays or sale periods.
How long will it take to receive my order?
Due to high demand and international shipping, delivery typically takes 2–4 weeks, depending on your location.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipping, please contact us at info@ladaluxe.com. You may be eligible for a replacement or full refund.
Will I be charged customs duties or taxes?
Prices shown on our website do not include customs duties or import taxes.
Any applicable fees are determined by your local customs authority and are the responsibility of the customer.
How do I return an item?
To request a return, please contact us at info@ladaluxe.com. Our team will provide instructions and assist you through the process.
What if my item arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us with:
- Your order number
- Clear photos of the issue
We will review your case and resolve it as quickly as possible.
When will I receive my refund?
Refunds are issued to the original payment method once approved.
Please allow 7–10 business days for the refund to appear, depending on your payment provider or bank.
Here to help
If you have any questions not answered here, feel free to reach out to info@ladaluxe.com — we’re always happy to help.